Working Time Calendars¶
Overview¶
Working Time Calendars enable you to define the operational hours of your company, teams, and employees. They can indicate the availability of specific users while scheduling meetings or, when combined with a set of specialised formula functions, can determine the duration of cases and other entities in business hours.
Working Time Calendars enable you to designate the operating days and hours for each day of the week, such as Monday to Friday from 09:00 to 17:00, with the option of excluding weekends. Additionally, they support specific date ranges that can be categorised as either Non-Working or Working days, which deviate from the standard hours of operation. These are utilised to identify public and personal holidays.
You can create multiple Working Time Calendars for support teams that operate in the same time zone but at different hours.
Specify the hours when your support team is available to serve customers. This helps make your department’s processes, such as escalations and milestones, more accurate.
To make your support processes more accurate, define when your support team is available to help customers. There are a few guidelines to keep in mind as you set business hours.
Mythradon automatically calculates daylight savings times for the time zones available for business hours, so you don’t have to configure rules to account for time zones.
See also¶
- Mythradon Basics
- Mythradon Marketing
- Mythradon Sales
- Mythradon Service
- Mythradon System Administration
- Mythradon Tools