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Mythradon Service

In today’s fast-paced, interconnected world, the vast majority of consumers, customers and partners simply can’t wait for a response from the organisations with that they interact. When they ask a question or raise a Case, research shows that over 70% want an answer within 5 minutes.

Excellent customer service is the number one job in any company! It is the personality of the company and the reason customers come back. Without customers there is no company!

** Connie Edler **

Mythradon Service Overview

More and more, companies are expected to provide top quality customer support faster than ever before.

To do this you need great applications and processes.

Mythradon Service offers powerful support capabilities that allow your support team to streamline case management and ensure the highest possible level of customer service to your clients.

With targeted/business specific configured Case and Portal features your company will be able to reduce the overall case-load and the time spent on finding resolutions. What’s more, your Customer Self Service Portal features will allow your customers to create Cases, follow updates related to them, and search the knowledge base for more information on the topic in question.

Feature Summary

  • Manage Cases - Keep track of issues, service requests, complaints or other problems reported by customers. Please refer to Case Management
  • Email-to-Case - Expose your support or info email addresses to allow your customers to request support assistance directly via email. Please refer to Email To Case
  • Customer Portal - Allow your customers access a self-service customer support portal to track and manage the status of their cases. Please refer to Portal
  • Knowledge Base - Improve productivity, lower operational costs and improve customer, partner and employee satisfaction with a smart knowledge base that can be searched for answers. Please refer to Knowledge Base


See also