Getting Started¶
The Mythradon Customer Success Platform (CSP) is a Software-as-a-Service (SaaS) / Platform-as-a-Service (PaaS) product designed to streamline the development and deployment of cloud-based applications. The platform includes a comprehensive CRM application with features to assist businesses in sales, service, and marketing.
Built on best practices in CRM, the Mythradon CSP offers a range of useful features and the flexibility to customise business entities, processes, and procedures to meet your unique needs.
Getting started with the Mythradon CSP is straightforward. Allow us to guide you through a streamlined process for managing sales, customer service, and marketing.
So what is a CRM?¶
An excellent question. The acronym stands for "Customer Relationship Management." While this term could encompass a wide range of meanings, at its core, a CRM is a software tool that provides features, functions, and built-in processes to help manage interactions with customers, partners, and employees. The ultimate goal of a CRM is to streamline business processes, reduce costs, and increase revenue and profit. After all, these are the fundamental drivers of any successful business.
What won't a CRM do?¶
A CRM is not a magic solution for businesses that are underperforming. It is not designed to replace your sales team or close sales deals on its own. While people still prefer to interact with other humans, the sales team will continue to play a vital role in the sales process. However, a CRM can provide your sales team with important information such as product details, brochures, access to correspondence with customers, feedback from complaints and inquiries, and the ability to quickly create quotes and orders, leading to improved customer, employee, and partner satisfaction and reduced sales cycles.
Ultimately, it is not about the software itself, but how you use it that will determine the success or failure of your CRM system.
The Mythradon CSP aims to provide a flexible structure for your information and processes, making your activities more efficient and providing greater insight into customers and industry trends.
How can the Mythradon CSP help your organisation?¶
The Mythradon CSP is a web-based platform that is designed to meet the needs of small, medium, and large organisations, with the ability to scale to create a closed-loop solution for sales, marketing, and customer service.
The Mythradon CSP is fully managed, eliminating the need for you to have expertise in building and supporting web servers, databases, email services, and the like.
To help you understand how to use the Mythradon CSP and become as efficient and effective as possible, please follow the steps outlined below.
Quick Steps to Getting Started¶
The following Quick Guides will show you how to set up Mythradon.
- Quick Guide as a regular user: Regular User Quick Guide
- Quick Guide as an administrator: Administrator Quick Guide