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Introduction to Mythradon Basics

Mythradon Basics Overview

Mythradon Basics refers to a set of core features available throughout all modules of the Mythradon platform. These foundational tools help users operate efficiently across departments and channels, ensuring a consistent and streamlined experience.

Core Capabilities

  • Multi-Channel Engagement – Connect with customers and partners through various channels including call centres, web portals, email, and integrated tools like live chat. Regardless of how they reach out, all interactions are centralised for your team's access.
  • Multi-Language Support – Out-of-the-box support for over 25 languages, with the flexibility to extend language options as needed.
  • Multi-Currency Handling – Manage an unlimited number of currencies and exchange rates to support global operations.
  • Multi-Device Access – Use Mythradon from any internet-connected device — whether it's a smartphone, tablet, laptop, or desktop.
  • Self-Service Web Portals – Build branded portals for your customers, partners, or suppliers to access and manage their own information and requests.
  • Integrated Email – Send and receive emails directly within Mythradon. Synchronise selected folders from your preferred email client and automatically relate messages to the right Accounts, Contacts, Leads, Opportunities, and Cases.

Feature Overview

Explore the key features included in Mythradon:

  • Accounts & Contacts Management – Quickly search, create, and update customer and partner records.
  • Dashboards – Customise your home page with dashboards containing charts, dashlets, lists, and KPIs.
  • Notification Centre – Stay informed of updates to records you follow.
  • Quick Create – Speed up data entry with a streamlined record creation menu.
  • Global Search – Search system-wide from a single input.
  • Activity Streams – Collaborate in real time by following records and sharing updates within your team.
  • Email Client – Manage and relate email communications directly within the platform.
  • Calendar & Scheduling – Organise meetings, tasks, and events for yourself and your team.
  • User, Team & Role Management – Configure user access at the level of modules, records, and fields through roles and teams.
  • API Access – Extend or integrate your system with external applications using our JSON REST API.
  • Documents & Folders – Securely store, search, and share documents internally or via your portals.
  • Portal Management – Set up and maintain Customer and Partner portals for efficient self-service.
  • Data Import Wizard – Seamlessly import data from Excel, Outlook, or other sources.

See Also