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Refunds

Overview

Mythradon Refunds can only be made against a Payment. They can not exceed the value of the Payment.

Creating a Refund

Refund are made from the payment created for an existing invoice

  • Select the Invoices tab from the main menu. You will be presented with a list of Invoices.
  • Select the appropriate Invoice where you want to create the refund.
  • Scroll down to find the Payments list. Select the payment you wish to refund.
  • Press the + symbol on the Refunds list
  • Enter the appropriate fields on the Refund and press the Save button.

Create a Refund - Light Create a Refund - Dark

Note

A Refund can not exceed the value of a Payment.

Once a refund is made, its status will be defaulted to Requested. The status can only be updated manually in Edit View of a refund record. Only when a User updates the refund status to Processed, the Payment Amount and Amount Paid of the link invoice are updated accordingly.

Invoice Updated After Refund - Light Invoice Updated After Refund - Dark

Refund Fields

Field Description
Method The refunding Method: Cash, Bank Deposit or Refund to Card.
Reason The reason for the refunding action.
Status Status of the refund. When created, the status can only be Requested.
Amount Refunded The amount refunded against the payment, it can not be over than the payment amount and must be greater than 0.
Refunded At The timestamp when a refund is made.
Comments Additional comments to be added for the refund.

See also