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Mythradon Portal Setup

Mythradon Customer Service Portals provide a powerful and flexible self-service experience that connects your customers directly to your business. A portal acts as a secure and branded online environment where customers can view, track, and manage their interactions with your organisation.

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By offering your customers access to a dedicated portal, you improve transparency, boost engagement, and foster stronger long-term relationships. Customers increasingly prefer self-service options, and a well-designed portal can make it easy for them to:

  • Submit and track support tickets
  • Access FAQs, documents, and policy information
  • Monitor purchase orders and delivery statuses
  • View and download quotes or invoices
  • Share important updates and files

Providing self-service tools not only meets customer expectations but also reduces support workload, speeds up issue resolution, and builds trust through open and secure communication.

Portals are more than just tools—they're part of your brand experience. With Mythradon, you can configure and style your portal to meet the needs of each customer, account, or use case.

Setting Up a Mythradon Portal

Only System Administrators can configure and manage Portals in Mythradon.

Before creating a Portal, define the appropriate Portal Roles, which will determine what features are available to users. Once your roles are set:

  1. Go to Administration → Portals via the Menu Button
  2. Click Create Portal
  3. Fill in the relevant properties described below

General

Property Description
Name The display name of the Portal.
Is Active Enables or disables access to the Portal.
URL The system-generated URL to access the Portal.
Is Default Marks this Portal as the default. Recommended if you only have one Portal.
Roles The Portal Roles assigned to users of this Portal. Supports multiple values.
Custom ID Overrides the default ID in the Portal URL. e.g., support instead of a row ID.
Custom URL Allows configuration of a custom domain for the Portal. Requires Mythradon Support.

Settings

Property Description
Date Format The display format for all date values within the Portal.
Time Format The display format for time values (e.g., 12hr or 24hr).
Time Zone Default time zone used for timestamps in the Portal.
First Day of Week Defines the first day of the week for date pickers and calendar displays.
Default Currency The currency symbol and format used across the Portal.
Language The default display language for the Portal, including field labels and picklists.

User Interface

Property Description
Logo Image displayed on the Portal login page and main menu.
Theme Controls the overall look and feel of the Portal (light/dark or custom themes).
Layout Set Specifies the page and component layouts used across the Portal.
Tab List Defines which page tabs are shown to users in the Portal.
Quick Create List Sets which entity records can be quickly created by Portal users.
Dashboard Layout The dashboard configuration shown on the Portal home page.

Additional Fields

Property Description
Page Title The page title shown in the browser tab when accessing the Portal.
Enable 2FA Enables Two-Factor Authentication for added login security.
Portal Background Image Background image used on the Portal login screen.
Portal Icon Icon displayed in the browser tab for the Portal site.

Note

There is no technical limit to the number of Portals you can create in Mythradon. However, your contract may specify usage limits or associated costs. Please refer to your Mythradon agreement for further details.

Portal URL

The main Portal access URL can be found in the URL field of the Portal record.

To use a different domain, populate the Custom URL field. Contact Mythradon Support to assist with DNS configuration and SSL setup if required.

Portal Roles

Portal Roles define what users can see and do within a Portal. This includes:

  • Which entities (e.g., Cases, Orders, Invoices) are accessible

  • What level of access is allowed for each entity:

  • Read-only

  • Read/Write

For instance:

  • Knowledge Base articles might be read-only
  • Support Cases might be read/write

See Portal Roles for more detailed guidance on configuring role permissions.

Portal Users

Portal Users are individuals granted access to your Mythradon Portal. They must be linked to at least one Portal and assigned appropriate Portal Roles to control what they can access and do.

Each user can have one or more roles, allowing flexible permission control.

See Portal Users for details on setup, linking, and role assignment.

See Also