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Group Email Accounts

Group Email Accounts can be used for both receiving and sending emails.

To manage Group Email Account select:

  • Select Administration → Group Email Accounts from the Menu Button
  • From the Group Email Account List View you can manage your Group Email Accounts

Properties

The following properties for Group Email Accounts are as follows:

Property Description
Email Address The display name for the Email Filter.
Status Applies this filter to all emails incoming to system.
Name Display name used on Email Addresses.
Reply To Address Specify the email address that this mailbox uses as the "From Address" when sending reply emails.
Teams Teams emails will be assigned to.
For all team users Emails will be appearing in Inbox of all users of specified teams.

Teams field (of group email account record) determines which teams incoming emails will be assigned to.

If the group email account has SMTP and it's checked as shared, then users will be able to use this account to send emails. Access to the account for sending is controlled by Roles through Group Email Account permission. If the permission level is set to Teams, then users of the teams selected in Teams field of the group email account will be able to use the group email account to send emails.

There is the ability to make the system send an auto-reply for incoming emails.

Email to Case

There is an option in Group Email Accounts to make the system create a new Case record from each email incoming to a specific group email account.

Please refer to Email-to-Case for further details.

Auto-Reply

Mythradon Auto-Reply allows you to send an automatic reply to any incoming emails to a specific group email account.

To set this up:

  • Select Administration → Group Email Accounts from the Menu Button
  • Click to Create Email Account button or Edit an existing record
  • Check Auto-Reply checkbox in Action
  • From here you can choose the Email Template, the Email Address and also Name that are used for sending the auto-reply email.

Auto Reply - Light Auto Reply - Dark

Email Filters

Email filters are used to automatically manage incoming emails by evaluating specific attributes—such as the From Address, Subject, or other header details. Based on these criteria, filters can perform actions like automatically routing the email to a designated Group Email Folder, ensuring messages are organised and handled efficiently without manual intervention.

To manage Email Filters:

  • Select Administration → Email Filters from the Menu Button
  • From the Email Filters List View you can manage the creation and editing of Email Filters

Properties

The following properties for Email Filters are as follows:

Properties

The following properties for Email Filters are as follows:

Property Description
Name The display name for the Email Filter.
Is Global Applies this filter to all emails incoming to system.
From Emails being sent from the specified address. Leave empty if not needed. You can use wildcard *.
Parent Parent Entity.
To Emails being sent to the specified address. Leave empty if not needed. You can use wildcard *.
Action Type of action to take upon filter match. Possible options:
  • Ignore
  • Put in Folder
Folder Group Email Folder that emails need to be transferred to. This field only displays when the Action is set to Put in Folder
Subject Subject to match. Support wildcards. Examples:
  • text - starts with text
  • text - contains text
  • text - ends with text

See Also